Woods & Woods Bryce Baker In-House Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
- We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
- We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
- If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
- We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd Milford House, 43-45 Milford Street, Salisbury, Wiltshire SP1 2BP
Tel: 01722 333 306 Email: admin@tpos.co.uk Website: www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaint procedure, before being submitted for an independent review.
Please see the Statutory Company information and contact details for the various Woods offices using this website below:
Woods Bryce Baker – Sales & Lettings
Bryce Baker & Co Ltd
Registered office address: 329-331 Torquay Road, Preston, Paignton, Devon, TQ3 2EP
Company No: 04452761
Contact torbay@woodhomes.co.uk
The Newton Abbot Property Centre - Woods – Sales
Woods (Newton Abbot) Ltd
Registered office address: 2 Newton Road, Kingsteignton, United Kingdom, TQ12 3AJ
Company No: 06775899
Contact woods@woodhomes.co.uk
Woods Chudleigh & Woods Bovey Tracey – Sales
Woods (Bovey - Chudleigh) Limited
Registered office address: 8 Fore Street Chudleigh, Newton Abbot, Devon, TQ13 0HX
Company No: 12035574
Contact woods@woodhomes.co.uk
Woods Totnes – Sales
Loyd Fox Limited
Registered office address: 1 The Plains, Totnes, Devon, England, TQ9 5DR
Company No: 04786251
Contact nick@woodhomes.co.uk
Lettings
Woods Letting & Property Management Ltd
Registered office address: 2 Newton Road, Kingsteignton, United Kingdom, TQ12 3AJ
Company No: 07557356
Contact woods@woodhomes.co.uk
Wood Fox Lettings Ltd
Registered office address: 2 Newton Road, Kingsteignton, United Kingdom, TQ12 3AJ
Company No: 06073894
Contact woods@woodhomes.co.uk